PM Sent.
---------- Post added 06-23-2010 at 06:14 AM ---------- Previous post was 06-22-2010 at 07:24 AM ----------
We used Team Viewer and got it fixed.
When you install a browser plugin in IE you have to click a yellow bar at the top of the page to give it permission. His problem was for some reason clicking that bar caused IE to crash preventing it from ever reaching the installer.
The link he had above was for manually installing in FF 3.5.9 which did not help.
Solution. We did a manual install for IE avoiding the automatic IE install process.
By downloading this file
http://arcadeox.com/arcadeox.dll
And saving it to the root of the c drive.
And then pressing Windows + R to open a run prompt. Windows is the key to the left of the space bar that has a flag on it.
Then typing
regsvr32 c:\arcadeox.dll
And press Enter.
You can then delete arcadeox.dll.