xbox customer support SUCKS

**oasis** · 11-10-2008, 10:47 AM

below are some emails I have been sending to xbox customer support.

and they are replying to me with the same bull crap they have been and I am finally pissed off because I gave them a indepth detailed email of what my problem is and they send me back some bull crap answer that has nothing to do with my problem

you read it for yourself

I have edited out my swearing thats why its in the spoiler

( Click to show/hide )

**Tails** · 11-10-2008, 10:50 AM

They make me laugh. automessages ftw.

**david man45** · 11-10-2008, 10:24 PM

Ha! Auto messaging. Thats why I'm a Sony kid...

**Dudebro** · 11-11-2008, 03:00 AM

Quote:

Originally Posted by david man45

Ha! Auto messaging. Thats why I'm a Sony kid...

Sony sends you emails written by actual people, you sure?
Seriously this is a normal thing for a big company. Someone reads his Email, they sort it by problem and then send an auto reply. Actually I think Oasis becoming angry might've made it worse.

It sounds like the exact same problem I had btw. I couldn't join games/party or chat with my brothers account. Only his account. It might not be the same problem but the symptoms seem the same.

I'm 99% sure it's a router issue. What we finally found out was that my brother had a second Xbox listed on his router(for when my friend brought his over). He removed it and we haven't had a problem since. Is it possible your Xbox is somehow doubled on your router? Maybe a mistake during set up made a duplicate? Also have you tried directly plugging the xbox into your internet connection(like instead of a wireless if your using that).
Sorry if some of this doesn't make sense, I'm not a PC guy really so I don't know the details. If this doesn't help I'll ask my brother for more details.

Also in the meantime if I'm on live I'll Host a party in Halo so you guys can play together. My brother and I did that with friends until we fixed it.

Btw, I didn't email Microsoft I posted on Lives Tech forum and got basically the same answers you did, but from the forum users. I think our issue is kinda rare and people just don't understand it.

**Kong** · 11-11-2008, 09:54 AM

I used to work for MS tech support. I sent out those form emails for a couple months. Dudebro is right. You read the email find a problem that best matches and send the best preformatted response you have. Nearly all companies do the same. The tech support are supposed to realize when they do not have a pre-written response for your issue and then try to solve your problem themselves. Problem is they get in a rut since 90% of the problems actually can be solved with the form mails.

**oasis** · 11-11-2008, 10:50 AM

I understand the preformat mails but I have sent them like 6 emails with the same issue

and this is the 3erd time they sent me the same message. so they should get the point that its not a connection problem to live as a whole.

dudebros answer is much better but it does not explain how it started working for a week or two then suddenly stoped working.

maybe I will just get a new router because I cant connect directly to the internet because I use comcast and that must be conected to a PC to work or it says No Connection to Pc and wont connect to the internet.

my router is pretty old anyways. (even though it says it compatible on there website.)

**Dudebro** · 11-11-2008, 09:57 PM

Maybe the ports are going on your router. Do you unplug/plug stuff in a lot?

**oasis** · 11-12-2008, 01:19 AM

nope I just let it sit I dont touch it

**TNTisKING** · 12-06-2008, 11:15 PM

I've received real emails from Nintendo before... who do you think cares more about their customers?

**Dudebro** · 12-07-2008, 03:11 AM

Like I said before I'm not good with this stuff at all but I just remembered something. We had to set my router to the DMZ. I don't know how to do that but it did seem to help. Maybe someone else can explain it more.

**oasis** · 12-07-2008, 02:44 PM

I think I will just buy a new router because it seems to be messed up anyways

because with tensers speed test topic I only get about 1000kb download where you guys were getting in the 8000 range so my connection or speend is 8 times crappier than yours

**TrakMastaTom** · 12-07-2008, 03:25 PM

That's likely your ISP. But your router could be contributing. I don't have very good speeds either, but I don't have the most expensive internet on my ISP. Can't afford it.

But it does the job for Xbox Live and whatever else I need.

**Dudebro** · 12-07-2008, 10:56 PM

I have lolcomcast and a cheap router from Kmart.

Oasis before you spend anymore money you should post all this on the Xboxlive forums in the tech support section. It's got real people who try to help. It's xbox people and normal users(who are very informed).

**oasis** · 12-07-2008, 11:05 PM

I will try that just because its not your normal I can not connect to xbox question my problem is a little bit more specific

**jim5cents** · 12-08-2008, 07:09 PM

I wonder if Ashley is cute?

The one time I had a problem with my xbox, i did send an email and got the generic response. after that, i called, it takes a little longer, waiting and so on, but the support was much better. they were able to walk me through the problem in real time.

**EJT2012** · 12-09-2008, 09:09 PM

My friend buys an xbox, and it has a bunch of problems with the parts. So he calls xbox support and the y put him on hold for ten minutes. When he finally gets someone to talk to, they tell him they cant help him and hang up.

**Dudebro** · 12-10-2008, 12:18 AM

Second hand accounts aren't reliable. If your friend got hung up on then maybe there was a reason? In todays world big companies record calls to protect themselves and to keep track of thier workers. I highly doubt they just hung up for no reason. Maybe he was too pissed off to talk rationally and they ended the call? Maybe he's changing the details to make it sound worse than it was?

The bottom line is these people are paid to listen to people bitch and moan all day. They may not help the way people want them to but they aren't going to just ignore you. Unless they don't care about thier job or someone decides to scream at them. Besides, even if you scream at them they'll just transfer you to someone higher up the chain to deal with you. I'm calling BS on this.

I know two people who had issues with thier 360s. They contacted support and sent the 360s out for repairs. When they got them back they worked. No hang ups and no run arounds.

**CatalystiCam** · 12-10-2008, 10:55 PM

Microsoft makes me quite mad

**Dudebro** · 12-11-2008, 01:00 AM

Sony makes me mad, what's your point?

**CatalystiCam** · 12-11-2008, 11:48 PM

I don't know I haven't had much luck, but I got my first sega system and I"m already impressed, dreamcast's real flaw was not securing there cd's so they went bankrupt lol, and there games haven't been good since dreamcast, I think the confidence in having there own console helped.